Locking the account comes first, the balance comes after
Two buttons in the account do the work. Activate Cooling-Off Period puts the account out of reach for a set stretch of time; Activate Self-Exclusion does it for years or for good. Both take effect the moment you confirm them, and neither of them waits for your balance to be settled. Money left in the account is a separate letter to support, and that letter can be written tomorrow.
Read your last month against this list
These are descriptions. No line here is a diagnosis, and reading one as a verdict on yourself misses the point of the list. Read them as sentences about a month you have actually lived.
- The account gets topped up with money that belongs to rent, food or a loan payment.
- You come back to win the losses back, and the stake climbs as the losses climb.
- You play at hours you hide from the people you live with, and you clear the history afterwards.
- You borrow to play, or you sell something to play.
- A win stops feeling like anything. Only the next session does.
- You have promised yourself to stop, and the promise has broken more than once.
The border between a bad evening and a pattern is not ours to draw. A threshold invented on this page would be worth nothing to you. The casino rules link to the 20-question Gamblers Anonymous self-test, and here it is: gamblersanonymous.org/20-questions/. Two more sit at begambleaware.org and ncpgambling.org. They take a few minutes and nobody sees the answers.
What the casino locks, and how fast
Three tools sit in the account, and the rules describe all three. You do not need permission, an email exchange or a reason for any of them.
A cooling-off period is the short one. The list of lengths runs a day, a week, a month and 3 months. It can cover everything or only the part that is the problem: slots, table games, fixed odds betting, poker. The restriction applies the moment you confirm it, marketing messages can be switched off for the same stretch, and at the end of the term the account comes back by itself with no further action.
The long block is called self-exclusion, and it runs entirely online: no email, no approval, no conversation with anyone. The rules put the whole procedure at no more than 15 minutes. The list of terms runs 1 year, three years, five years, 10 years and a lifetime exclusion. It takes effect on submission and covers every platform and domain of the casino at once.
Deposit limits work by the day, the week or the month. Lowering one applies immediately; raising one waits 7 days before it takes effect, which is the point of the waiting period. The request form appears in the account only after a first limit has been set, so setting a high one today is what makes a lower one available tomorrow. While you are logged in, a session timer runs in view the whole time.
Two things are missing from that list, and pretending otherwise would be useless: the rules describe no loss limit, no stake ceiling you can set yourself and no reality-check reminder. The casino also keeps measures of its own: it can cap deposits, suspend an account while it looks at it, or impose exclusion where it sees extreme risk. How to write to the casino support covers the channels if a button refuses to work.
Where these terms are written down
Help you can reach tonight, and help you arrange this week
Set the block first. It takes minutes, it needs nobody's agreement, and it holds while you deal with everything else. The balance, the open bonus and the unfinished tournament are a separate conversation with support, and none of them is a reason to leave the account open tonight.
Tonight, from the phone in your hand. The casino's own responsible gaming section names five of them, Gamblers Anonymous, GamblingTherapy, GambleAware, GamCare, NCPG, and prints their addresses beside the names. gamcare.org.uk/self-help/ opens a set of self-help resources. begambleaware.org/safer-gambling/ is the page the rules point at for background on gambling addiction. GamblingTherapy and Gamblers Anonymous are named there as organisations that support people with a gambling problem, and the second of them publishes the self-test above.
This week, with a person in the room. ncpgambling.org/help-treatment/ is the fifth address in that list, and it holds a directory of help and treatment. A doctor's appointment is the ordinary way into that route: the casino's own rules state that pathological gambling has long been recognised by medical science as a serious illness, which is a sentence worth quoting back to anyone who calls it a lack of willpower. Telling one person who lives near you is the step that is easiest to postpone, and the version of that conversation that works usually ends with someone else holding the card for a while.
No page can promise that any of this fits your country. Open the address, read what it offers, and take the part that does.
The floor is 18, and the check comes at the payout
The casino rules open the responsible gaming section with the age rule: you have to be 18 or older to use the service. The check itself happens later, at the cashier, when a withdrawal asks for identity documents. An account opened under that age reaches that moment and gets closed there, and what happens to the money in it is decided by the casino's rules. How the casino checks age and identity describes that step in full.
The same rules ask adults to keep login details away from minors in the house, and they recommend a content filter on shared devices. Online gambling also sits under national law, which differs by country and is yours to check before the deposit. Who may use this site sets out the same limit for these pages.
What happens to the account once the block is on
Here is what the rules state outright. The account is locked across every platform and domain of the casino. Duplicate accounts are watched for and prevented. You are removed from all marketing communications and stop receiving promotional offers. A tournament already in progress has to be finished. Contributions you have already made to a progressive jackpot stay where they are, and you take no part in that jackpot afterwards.
Coming back works like this. The account does not reopen by itself when the term ends: a written request is needed, the gaming history is preserved, and the account is restored only under the original credentials. The rules also say the casino sends a message about the safeguards available and suggests a Gamblers Anonymous self-assessment before play resumes.
Not known, and a guess here would be worse than a blank. The rules we read say nothing about the balance left on a self-excluded account, nothing about an active bonus at the moment of the block, and nothing about how long a reopening request takes to answer. If the balance matters to you, ask support that question before you submit, and submit anyway if the answer is slow.
What this page sells you, and what still sits in its footer
The body of this page carries no button to the casino, no promo code and no offer in the margin. The foot of it carries one anyway: the strip with the code and the partner button runs across every page of this site, and lifting it off a single page is beyond what we can do today. Saying so here beats leaving you to find it by scrolling. This site earns from those links, writing this page on a site built that way is uncomfortable, and how the guide earns sets the arrangement out in full.
If a line here reads to you like a push to deposit, write to the guide and name the page. And if you came to this page from the footer at two in the morning with the cashier open in the other tab, close this one and go press the button in the account. It is the only thing on this page that changes anything tonight.
Questions and answers
How do I know the game is out of hand?
Count how many of the signs below fit your last month, then take the 20-question Gamblers Anonymous self-test that the casino rules link to: gamblersanonymous.org/20-questions/. The answers stay with you and nobody sees them.
What does 1xSlots give me to stop?
A cooling-off period of a day, a week, a month or 3 months, a self-exclusion from 1 year to 10 years or for life, and deposit limits by day, week or month. All three are set in the account and take effect immediately.
Where do I get help outside the casino?
The casino rules name Gamblers Anonymous, GamblingTherapy, GambleAware, GamCare, NCPG, and print the addresses: gamblersanonymous.org, gamblingtherapy.org, begambleaware.org, gamcare.org.uk, ncpgambling.org. Self-help pages are open right now at gamcare.org.uk and begambleaware.org, and the treatment directory sits at ncpgambling.org/help-treatment/.
What age do I have to be to play?
18 and over. The casino asks for identity documents at a withdrawal, so an account opened under that age reaches the check and gets closed there.
What happens to my account after self-exclusion?
It is locked across every platform and domain of the casino, you are removed from all marketing messages, and it does not reopen by itself when the term ends: a written request is needed. What happens to the balance and to an active bonus is not stated in the rules we read.